Delivery & Returns


Within mainland UK:

Standard DeliveryDelivery within 5 working days£5
Express DeliveryDelivery within 2 working days£8
Next Day DeliveryOrder before 12pm Monday – Thursday for next day delivery£10
Saturday DeliveryOrder before 12pm Friday£15


Scottish Highlands

Standard DeliveryDelivery within 5 working days£5



Africa£307-10 days
Asia£3012-14 days
Europe£257-10 days
North America£307-10 days
South America£307-10 days


If you are not entirely satisfied with your purchase, we’re here to help! You have 14 days to request a refund for a purchase you are unhappy with. Once we receive your return we will notify you that we have received your item and inform you of the status of your refund after inspecting the item. We anticipate you will be refunded within 14 working days on receipt of goods.

Local Customs Charges & Taxes

Depending on the value of your Build My Gift order, it may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.

Unfortunately, these charges are out of our hands, and vary widely from country to country, so we’re unable to predict what your particular charges may be. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.


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