Delivery & Returns

Delivery

Within Mainland UK:

DeliveryDetailsCharge
Standard DeliveryDelivery within 7 working days£5
Free UK DeliveryOn orders over £100 within the UK excluding, Northern Ireland, Scottish Highlands, Isle of Man, Isle of Wight and the Channel Islands£0
Express DeliveryDelivery within 2 working days£10
Next Day DeliveryOrder before 12pm Monday – Thursday for next day delivery£12
Saturday DeliveryOrder before 12pm Friday£15

*Due to the current Covid-19 pandemic, our courier services are working to slightly longer lead times than usual and we have therefore temporarily disabled our Express and Next Day Delivery services and extended our Standard Delivery lead time from 5 to 7 working days. Should you require delivery on a specific date, please state this in the comments section of your order. Thank you for your understanding.

Scottish Highlands

DeliveryDetailsCharge
Standard DeliveryDelivery within 7 working days£15

Northern Ireland

DeliveryDetailsCharge
Standard DeliveryDelivery within 7 working days£15

International:

LocationChargeDetails
Africa£30-5010-14 days
Asia£30-5010-14 days
Europe£257-10 days
North America£40-507-10 days
Republic of Ireland£157 days
South America£40-6010-14 days

Returns

If you are not entirely satisfied with your purchase, we’re here to help! You have 14 days to request a refund for a purchase you are unhappy with. Once we receive your return we will notify you that we have received your item and inform you of the status of your refund after inspecting the item. We anticipate you will be refunded within 14 working days on receipt of goods.

Local Customs Charges & Taxes

Depending on the value of your Build My Gift order, it may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.

Unfortunately, these charges are out of our hands, and vary widely from country to country, so we’re unable to predict what your particular charges may be. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

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